Refund policy





 

Last Updated: July 13, 2026

At JJ Luxe Beauty Co., every product is carefully crafted with quality and care. Due to the hygienic nature of cosmetics and skincare products, all sales are final. This policy helps ensure the integrity and safety of every product we provide to our customers.

1. All Sales Are Final

We do not accept returns or exchanges for change of mind, incorrect shade selection, personal preference, or general dissatisfaction once an order has shipped.

We encourage you to carefully review product descriptions, shade selections, ingredient information, and sizing before completing your purchase.

If you have questions before placing an order, our Customer Care team is happy to assist.

Email: hello@jjluxebeauty.com

Phone: 725-433-1600

2. Damaged, Defective, or Incorrect Items

While all sales are final, we proudly stand behind the quality of every order we ship.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

To help us resolve your request as quickly as possible, please include:

  • Your order number

  • Clear photographs of the item(s) and packaging

  • A brief description of the issue

If your request is approved, you may choose one of the following:

  • A replacement of the correct item (subject to availability), or

  • A full refund issued to your original payment method or as store credit, whichever you prefer.

3. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We can only accommodate order changes or cancellations before your order has been processed or shipped. Once an order has shipped, it is considered final and cannot be canceled.

4. Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns or exchanges on cosmetic or skincare products once they have been opened or had their protective seal removed.

This includes, but is not limited to:

  • Lip products

  • Skincare products

  • Serums

  • Creams

  • Cleansers

  • Makeup products

5. International Orders

We proudly ship to customers around the world.

All international orders are considered final and are subject to the same damaged, defective, or incorrect item policy described above.

Customers are responsible for any customs duties, import taxes, or other fees assessed by their country's customs authority. These charges are non-refundable.

6. Contact Us

If you have questions regarding this policy or need to report a damaged, defective, or incorrect item, please contact our Customer Care team.

JJ Luxe Beauty Co.

Email: hello@jjluxebeauty.com

Phone: 725-433-1600